At Digifinity.uk, we value your trust and strive to provide top-tier digital marketing services tailored to your business needs. Our Refund and Returns Policy is designed to ensure fairness and transparency while protecting both your interests and ours.

Since we offer digital and service-based solutions, traditional returns aren’t applicable. However, we believe in standing behind the quality of our work — and that includes handling refund requests with clarity and care.

🔁 Eligibility for Refunds

Refunds are handled on a case-by-case basis. We offer refunds only under specific circumstances:

  • Full Refund – If the project has not yet begun and you request a cancellation within 3 business days of payment.
  • Partial Refund – If the project has started but is not yet completed, we may offer a partial refund, depending on the amount of work already completed.
  • No Refund – Once the project is fully delivered and approved, refunds are not applicable. Services such as SEO, PPC, content writing, and social media campaigns are time and resource-intensive, and we cannot reverse the effort invested.

We encourage all clients to review proposals and briefs thoroughly before confirming work.

📌 Non-Refundable Services

Certain services are not eligible for refunds under any conditions:

  • Completed digital marketing campaigns or projects
  • Approved and delivered content, designs, or websites
  • One-time consulting or audit sessions
  • Monthly subscription services once the new billing cycle has begun
  • Any third-party service charges incurred during campaign execution

We invest significant time, research, and expertise into each project. Once work is completed or services are rendered, they cannot be undone or returned.

❌ Cancellations

You may cancel any recurring monthly service (e.g., SEO, PPC, Social Media Marketing) at your discretion. To avoid future charges, please ensure cancellations are submitted at least 5 days before the next billing cycle.

Cancellations after the new cycle begins will still be charged for that month and will remain active until the end of the period.

💬 Customer Satisfaction & Dispute Resolution

Your satisfaction matters to us. If you’re unsatisfied with any aspect of our service, we strongly encourage you to contact our support team within 7 days of delivery. We will thoroughly investigate your concern and offer solutions which may include:

  • Revisions to the existing work
  • Additional consultation to align expectations
  • A partial refund (if applicable)

We are committed to open communication and will do our best to reach a fair outcome.

📨 How to Request a Refund

If you believe you’re eligible for a refund or want to raise a concern, please get in touch with our support team via email:

📧 support@digifinity.uk

Include the following in your email:

  • Your full name
  • Service purchased
  • Payment date
  • Order/project ID (if applicable)
  • A clear explanation of the issue

We aim to respond to all refund requests within 48 hours.

🔒 Policy Updates

We may revise this Refund and Returns Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted here, and the “Effective Date” at the top will be modified accordingly.

We recommend reviewing this page periodically to stay informed.